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FAST FACT
Handle over 10 billion in financial transactions in a month.
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Operationally Sound
The EC Power customer base and trading partners are spread across all four time zones within the U.S.
EC Power is a 24/7 shop particularly due to our wholesale natural gas market customers requiring this continuous level of support.
All customers are provided an escalation list for support and after-hours the main support number utilizing paging capabilities rolls to the on-call staff member.
EC Power's strategy is to first empower the customers with a web portal that allows access to all transaction processing activity.
If a customer than needs further information, the operations team is available for all daily customer support requirements.
If the issue requires, EC Power operations team refers to EC Power's Market Consulting group.
With millions of transactions flowing between hundreds of trading partners, EC Power proactively monitors the entire end-to-end transaction exchange for complete customer satisfaction.
The service level agreement is the key to both customer and EC Power satisfaction.
Within the first few week of production implementation, EC Power reviews our established operational procedures with the customer and finalizes a mutually agreed upon SLA.
With a solid infrastructure in place our customer services division is geared towards supporting all our customers needs.
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